Your Internet Connection Has Been Slow and Intermittent. Write a letter to your internet service provider to complain. In the letter:
Describe the problem and why you are unhappy
Arrange for an engineer to visit your home
Request a reduction in your bill
Dear Sir or Madam,
I am writing to express my dissatisfaction with the internet service I have been receiving over the past few weeks. My connection has been significantly slower and more intermittent than usual, causing numerous inconveniences and disruptions to my daily activities. As a loyal customer of your company, I feel compelled to bring this issue to your attention and request your assistance in resolving it.
The ongoing problem with my internet connection has negatively impacted my personal and professional life. Being a remote worker, I rely heavily on a stable and fast internet connection to perform my job effectively. Unfortunately, the current situation has led to frequent disruptions during crucial video conferences, delays in file uploads, and overall reduced productivity. Additionally, my family and I have experienced difficulties in completing online tasks, such as streaming videos or participating in virtual learning sessions. These constant inconveniences have left us quite frustrated and disappointed with the service.
To address this issue, I kindly request that you arrange for an engineer to visit my home at the earliest convenience. I would appreciate it if you could provide me with available dates and times so that I can ensure my availability. I believe a thorough inspection of the connection, wiring, and equipment will help identify the root cause of the problem and guide us towards an effective solution.
Furthermore, considering the subpar service I have endured, I kindly request a reduction in my upcoming bill as compensation for the inconvenience caused. I hope you understand that paying for a service that has not been up to the expected standard is not reasonable, and I trust that you will agree to a fair adjustment.
I have always appreciated the prompt and efficient customer service provided by your company, and I hope that you will be able to address this issue in a timely manner. I look forward to your response and a swift resolution to the problem.
Thank you for your attention to this matter.
Sincerely,
Aman