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You Travelled by Plane Last Week and Your Suitcase Was Lost

You travelled by plane last week and your suitcase was lost. You have still heard nothing from the airline company.

Write to the airline and explain what happened. Describe your suitcase and tell them what was in it. Find out what they are going to do about it.


Dear Sir or Madam,

I am writing this letter to inquire about my misplaced luggage at the Dubai airport. I had already raised a concern regarding the same on your customer portal; however, I am yet to receive any response. I hope you will be considerate and help in the best possible way.

Let me give you some more details. I had a layover of 5 hours at the Dubai airport while travelling to Kenya last Monday. Unfortunately, when I landed at my destination, the airline authority informed me that my luggage is left behind in Dubai due to logistic issues and they even promised me to deliver it to my doorstep within a week. My blue-coloured luggage is a four-wheel trolley bag that comprises crucial documents of my business. The good part is that it has my name and address printed on it, making your job much easier.

I would really appreciate it if you could please revert to my mail or letter with your course of action for this critical issue. Though I have provided all the necessary details, feel free to ask me for any further required details.

I look forward to hearing from you.

Yours faithfully,

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